FAQ

  • General Information

    • Where can I find your terms and conditions?
    • How do I contact your Customer Service Department?
    • I’d like to work for NOOSA-Amsterdam. Do you have any vacancies?
    • What is a My NOOSA account?
    • How do I create a My NOOSA account?
  • Delivery

    • What are the shipping costs for my order?
    • When will my order be dispatched?
    • How does Track & Trace work?
    • Do you also do international deliveries?
    • Can I have parts of my order delivered to different addresses?
    • When will my order be delivered?
  • Orders

    • How do I order a product from the NOOSA-Amsterdam online store?
    • How can I check the status of my order?
    • How do I know what size to order?
    • Can I change my order?
    • Can I cancel my order?
    • How do I know that NOOSA-Amsterdam has received my order?
  • Payment

    • What methods of payment do you accept?
    • Is paying online safe?
    • Will I receive a receipt with my order?
    • How do I pay by credit card?
    • The wrong amount has been taken from my account. What should I do?
  • Returns

    • Can NOOSA-Amsterdam products be returned?
    • Do you cover the cost of returning an item?
    • How do I return items if the packaging is damaged?
  • Product - Leather

    • What is naturally tanned leather?
    • How much is the colour likely to vary?
    • The embossing on my belt has faded? Is there something I can do about this?
    • My cowhide bracelet looks different from the one shown on your website. Why is that?
  • Product - Press studs

    • Are NOOSA-Amsterdam products nickel free?
    • Can I add extra press studs to my NOOSA-Amsterdam product?
    • Are the press studs covered by the guarantee?
    • How do I care for the press studs?
    • Will the press studs discolour?
  • Product - Chunks®

    • My Chunk® is a different colour from the one shown in the picture. Why is that?
    • My Chunks® have changed colour. Can I return them?
    • I’ve lost a Chunk®. Will you issue a refund?
    • How should I treat NOOSA Chunks®?
    • What is the diameter of the Chunks®?
  • Product - Bracelets

    • What sizes do NOOSA-Amsterdam bracelets come in?
    • How many press studs are there on NOOSA-Amsterdam bracelets?
    • Do NOOSA-Amsterdam bracelets get looser the longer you wear them?
    • How should I treat a NOOSA-Amsterdam bracelet?
  • Product - Belts

    • What sizes do NOOSA-Amsterdam belts come in?
    • How should I fasten NOOSA-Amsterdam belts?
    • Do NOOSA-Amsterdam belts get looser to the longer you wear them?
    • How should I treat a NOOSA-Amsterdam belt?
  • Product - Sandals

    • The soles of my sandals are getting smoother the longer I wear them. Is there something I can do about this?
    • What sizes do NOOSA-Amsterdam sandals come in?
    • How many press studs are there on NOOSA-Amsterdam sandals?
    • How should I treat NOOSA-Amsterdam sandals?