💰 Payment Methods

🏦 Bank Transfer

This is the most convenient payment method for our European customers. After placing your order, you will receive an email containing our bank account details based in the Netherlands. Within the European Union, bank transfers are typically free of additional fees. For further details about the process, please contact your bank’s customer service.

• IBAN: NL80 INGB 0008 8188 87 (no spaces)
• BIC / SWIFT: INGBNL2A
• Payment Recipient: NOOSA-Amsterdam Lab B.V.
• Payment Reference: Your Order Number
• Amount: Total amount of your order

In some cases, your bank may request the legal address of the recipient company for processing the payment. For your convenience, here it is:

🅿️ PayPal

Our PayPal account is registered to the Dutch legal entity NOOSA-Amsterdam Lab B.V. Please use the official email webshop@noosa-amsterdam.com or the direct payment link paypal.me/noosaofficial for transfers.

PayPal accepts various payment sources, including PayPal balance, PayPal Credit, linked bank accounts, and debit or credit cards such as Visa, MasterCard, Maestro, American Express, Discover Network, among others.

If you have not completed payment immediately after ordering, the PayPal payment button is available in your order details within your personal NOOSA-Amsterdam account. Locate your order, click on its details, and press the “Pay” button to finalize the transaction via PayPal’s secure website.

💳 Credit Card (processed via PayPal)

To pay by credit card, simply select PayPal as your payment method during checkout. PayPal supports most major credit cards, including Visa, MasterCard, American Express, Discover, JCB, Diners Club, and EnRoute.

🔄 Changing Your Payment Method

If you selected the wrong payment method when placing your order, you can easily update it in your order details. Go to your personal account, navigate to your orders list, select the relevant order, click on “Order Details,” then click “Change Payment Method.” Choose your preferred payment option and complete the payment.

🔁 Return and Exchange Policy

You may return or exchange eligible items within 14 calendar days of delivery. Please note that jewelry products of proper quality are not eligible for return or exchange.

To initiate a return or exchange, please email us at webshop@noosa-amsterdam.com with the following information:

• Full name of the recipient
• Order number and order date
• Photo of the item to be returned or exchanged
• Reason for the return

We will process your request within three business days. Once approved, you will receive instructions including the correct return address and details about return shipping costs, which are to be borne by the customer.

Important: The company’s legal address is not the return address. The correct address will be provided individually after your request is approved.

For your protection, please send returns with tracking or insurance. Returns without tracking may not be processed as we cannot verify receipt, which may delay or prevent refunds or exchanges.

Once we receive and inspect the returned item(s), we will promptly send a replacement or issue a refund.

🔒 Payment Security & Guarantee

We prioritize your security and ensure all payments are processed via trusted, PCI-compliant payment systems, including PayPal and secure bank transfers. Your financial data is handled with the highest level of encryption and is never stored on our servers.

We guarantee that your order will be carefully inspected and shipped in perfect condition. In the unlikely event of damage or defects, please contact us immediately so we can assist with a replacement or refund in accordance with our return policy.

Your satisfaction and trust are our top priorities. Should you have any questions or concerns about payments, returns, or product guarantees, please do not hesitate to reach out to us at webshop@noosa-amsterdam.com.